Senior IT Support Specialist

5 days ago

Thāne, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000

Job Summary:

We are seeking a seasoned IT Support Specialist to join our team. In this role, you will play a pivotal part in delivering top-notch IT support to our global user base.

You will be a technical resource and a trusted problem solver, resolving complex issues and elevating the overall performance of our IT operations by modeling excellence in execution, documentation, and customer care.

This role supports a global 24x7 environment and contributes to a support experience that is scalable, user-focused, and relentlessly improving.

  • Serve as a senior point of contact for IT support requests via phone, email, and chat with a calm, confident, and user-centered approach.
  • Troubleshoot and resolve technical issues involving hardware, software, networking, and enterprise applications.
  • Own and drive resolution for high-impact issues ensuring clear communication and timely follow-through.
  • Mentor junior agents sharing best practices, troubleshooting techniques, and knowledge resources.
  • Create, refine, and review knowledge base articles to improve team consistency and issue resolution quality.

Requirements:

To be successful in this role, you will need:

Experience: 3+ years of experience in a technical support or service desk environment.

Skills: Strong understanding of Windows operating systems, enterprise software, and end-user hardware.

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