
Sales Order Coordinator
6 days ago
This position is based in Noida, India, within our Global Shared Services Centre.
The Order Management Specialist will work closely with Sales, Operations, Marketing, and Credit and Collections teams to provide top-notch service to internal and external customers.
The daily responsibilities include:
- Booking customer purchase orders in SAP and managing orders through the system
- Responding to customer queries and resolving issues efficiently
- Collaborating with key departments on order backlog and prioritization
- Validating orders, verifying product availability, and exercising discretion when supply is not available
- Providing inside sales support, including interfacing with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Processing customer returns and credit note requests in a timely manner
- Troubleshooting customer issues and consistently reviewing backlog to ensure compliance with company booking policy
- Completing self-training modules in SAP as needed
Strong time management skills and ability to prioritize tasks effectively are required. The ideal candidate will have:
- Demonstrated initiative to resolve complex customer issues efficiently
- Ability to work proactively and exercise judgment
- Strong interpersonal, communication, and customer service skills
- Ability to work with others in a professional, responsive, and courteous manner
- Strong system skills, including Microsoft Office, and preferably SAP and Salesforce systems
The minimum education and work experience required for this position includes:
- BS/BA degree in business
- 4+ years of experience with account management and customer service in high-tech environments
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