Zonal Business Manager

4 weeks ago

Ibrahim Bagh Lines, India Cafe Coffee Day Full time
About Cafe Coffee Day

Cafe Coffee Day is India's largest cafe chain in terms of the number of cafe outlets with more than 460 cafes across the country. CCD, as it is popularly called, opened its first cafe in Bengaluru in 1996 and has pioneered the coffee culture in the chained cafe segment in India by bringing in a range of delectable food and beverage products served in a contemporary, youthful ambience, and offering a variety of novel experiences - all with a promise of "A lot can happen over coffee".

Key Responsibilities and Accountabilities
  • Strategic Planning: Zonal Business Managers are responsible for developing and implementing strategic business plans for their designated geographic zone. This involves setting goals, objectives, and key performance indicators (KPIs) to ensure the zone meets or exceeds its targets.
  • Team Management: They oversee a team of Area or Regional Managers and other staff within their zone. This includes hiring, training, coaching, and mentoring team members, as well as setting performance targets and conducting regular performance reviews.
  • Sales and Revenue Growth: Zonal Business Managers are accountable for driving sales and revenue growth within their assigned zone. They work with their teams to develop and execute sales strategies, monitor sales performance, and make necessary adjustments to achieve or exceed sales targets.
  • Market Analysis: They analyze market conditions, trends, and competition within their zone to identify opportunities and threats. This information is crucial for making informed business decisions and adjustments to strategies.
  • Budget Management: Zonal Business Managers often have financial responsibility for their zone, which includes managing budgets, controlling costs, and ensuring that financial objectives are met.
  • Relationship Management: Building and maintaining relationships with key customers, partners, and stakeholders within the designated zone is essential. Zonal Business Managers may also be responsible for resolving customer issues and ensuring customer satisfaction.
  • Compliance and Reporting: They ensure that the activities within their zone adhere to company policies and regulations. This involves monitoring compliance and providing regular reports to higher management on zone performance and relevant metrics.
  • Communication: Effective communication is a crucial part of the role. Zonal Business Managers need to liaise with senior management, other departments, and their teams to ensure smooth operations and alignment with the company's overall goals and strategies.
  • Problem Solving: Zonal Business Managers are often tasked with addressing and resolving issues and challenges that arise within their zone. This may involve troubleshooting operational problems, resolving disputes, and finding creative solutions to meet objectives.
  • Performance Evaluation: They are responsible for evaluating the performance of their team members and implementing performance improvement plans when necessary. They may also identify training and development needs to enhance the skills of their teams.
  • Continuous Improvement: Zonal Business Managers are expected to continuously seek ways to improve operations and processes within their zone to increase efficiency and performance.

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