Senior Travel Consultant Leader

1 week ago

Bengaluru, Karnataka, India ADVITO Full time

About Us

ADVITO is a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known and most innovative business and consumer brands.

We operate in more than 100 countries, with a team of over 10,000 people working virtually. We're committed to sustainability and driving success for our customers, our business, and ourselves.

We're looking for a Senior Travel Consultant Leader to join our team. As a Senior Travel Consultant Leader, you will be responsible for managing travel requests within and from India, as well as regionally (APAC) and globally. You will support requests from other markets as part of after-office hours services or on a need basis.

Job Description:

This role requires a strong knowledge of managing travel requests, including domestic travel within the USA. You will be responsible for accurately and efficiently handling incoming requests via multiple channels and providing proactive travel consultation.

You will also review team issues, determine root causes, alternative solutions, and provide feedback to individuals and the team. Performs according to contractually agreed SLA.

Proactively provides feedback to management to avoid future customer issues. Identify errors and report. Inspires the team to uphold a high standard of service excellence.

Book reservations for air travel, hotel, and car rentals with accuracy as and when required. Handle travel arrangements with complete confidentiality and offer high-touch services.

Arrange innovative and creative special services as requested by the client. Solve problems on the spot using various tools and expert communication skills.

Owning problems throughout the lifecycle of issue and be available to respond as necessary. Able to make independent decisions under difficult situations.

Must be able to work in a 'self-directed' environment as well as be a team player. Maintains and seeks expansion of current knowledge and have a growth mindset.

Achieve individual and contractual service level goals related to telephone, quality, and productivity. Maintain client profiles, ensuring special requests and reward program information are included.

Earn an estimated salary of $80,000 - $110,000 per year, depending on experience. This position performs at an expert/senior level and demonstrates an extensive knowledge and understanding of all areas in the travel industry.

Required Skills and Qualifications:

  1. 5-7 years of relevant work experience as a Team Leader.
  2. Strong knowledge of managing travel requests not only within and from India but also regionally (APAC) and globally.
  3. Prior experience of working as an implant will be preferred.
  4. Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact, and demonstrating excellent problem-solving skills.
  5. Strong interpersonal skills and professionalism.
  6. Strong international booking and ticketing knowledge in complex multi-sector and round-the-world routing departing from all major global hubs, including domestic travel within the USA.
  7. Demonstrate above-average productivity levels.
  8. Proficiency on GDS system mandatory.
  9. Demonstrate internet research skills for clients' information.
  10. Ability to deliver high levels of customer service to travelers.
  11. The ideal candidate must be willing to work weekends and be able to deal with on-call provision for after-office hours/weekends/public holidays.

Benefits:

  • Flexible working hours and work-from-home or remote opportunities.
  • Opportunities to grow your skillset and career.
  • Generous vacation days so you can rest and recharge.
  • A compensation package that feels fair to you.
  • Travel industry professional perks and discounts.
  • An inclusive work environment where diversity is celebrated.

Your Life at ADVITO:

Working at ADVITO means connecting, collaborating, and celebrating. You'll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy.

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