
Operational Excellence Director
1 day ago
Job Overview
The Deputy Business Head acts as a strategic partner and second-in command to the Business Head, supporting the divisions mission to achieve revenue, margin, and operational excellence targets.
This role takes ownership of delegated operational areas, drives continuous improvement initiatives, and provides leadership continuity in the absence of the Business Head.
Key Responsibilities
- Support the Business Head in preparing and executing the Annual Business Plan, monthly revenue forecasting, and expense control.
- Lead P&L reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.
- Assist in achieving revenue targets across all segments, including social, weddings, MICE, and strategic hotel partnerships.
- Implement and monitor event-level cost controls, proactively addressing financial variances.
- Oversee day-to-day operations and production teams to ensure events are executed to the highest standards, with an emphasis on consistency and guest experience.
Qualifications
- Several years of progressive responsibility within large-scale banqueting/catering operations, including experience in P&L, sales, and team leadership.
- Proven success in driving operational excellence, revenue growth, and customer satisfaction.
- Strong analytical and problem-solving skills, with the ability to interpret business data and implement solutions.
- Excellent communicator, collaborative leader, and champion for brand values and service quality.
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