Operations Excellence Director

21 hours ago

Ahmedabad, Gujarat, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Urban Company is a leading technology platform that provides customers with a variety of services at home. Our platform enables customers to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, all delivered in the comfort of their own homes and at a time of their choosing.

To deliver high-quality, standardized, and reliable service experiences, we work closely with our hand-picked service partners. We equip them with technology, training, products, tools, financing, insurance, and brand support, helping them succeed and meet our promise.

Job Summary:

We are seeking an experienced Senior Operations Manager to drive operational excellence across our cities. As a key member of our team, you will be responsible for selecting and training new partners, improving current partners' quality, and overseeing key growth tracks for our category.

Main Responsibilities:

  • Drive operational excellence across our cities
  • Select and train new partners
  • Improve current partners' quality
  • Oversee key growth tracks for our category

Requirements:

  • Minimum 2-4 years of experience in an ops-related/consulting/strategy role
  • Demonstrated leadership of teams and projects
  • Ability to influence and lead

What We Offer:

  • A great work environment with massive ownership and growth opportunities
  • Close collaboration with strong leaders who are experts in operational excellence and consumer obsession
  • Freedom to propose and change the way we do things
  • Growth opportunities within Urban Company via our robust internal mobility program

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