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Experienced ServiceNow FSM Developer
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Job Overview
We are seeking a seasoned professional to spearhead the development and implementation of ServiceNow Field Service Management (FSM) solutions. This role requires a deep understanding of ServiceNow's core platform, security, performance, and compliance.
Key Responsibilities
- Design, configure, and customize the ServiceNow FSM module to meet business requirements.
- Implement and integrate various ServiceNow modules, including Workforce and Resource Management, Work Order management, Appointment scheduling and dispatch, and Map Based dispatcher view.
- Develop mobile apps for FSM agents and surveys, as well as analytics and asset/inventory management capabilities.
- Integrate third-party systems using REST/ SOAP or other methods via Integration Hub and Ebonding.
- Script in the ServiceNow platform using JS Business Rules, Client Scripts, UI Actions, UI Pages, and Angular JS/Jelly.
- Collaborate with teams to understand requirements and pain points, translate them into functional specifications, and conduct workshops/training sessions for end-users.
- Perform system testing, troubleshooting, and issue resolution during implementation.
- Provide ongoing support to end-users addressing their queries and issues related to the ServiceNow platform/module.
- Document processes, configurations, and solutions to create comprehensive user guides and training materials.
Requirements
- 6-8 years of experience in implementing or architecting ServiceNow solutions.
- Extensive experience across the ServiceNow core platform, security, performance, and compliance.
- Excellent communication and interpersonal skills.
- Proficient in ServiceNow CMDB Agent workspace and virtual assistant.
- Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.
About Us
Our organization is dedicated to providing world-class IT services. Our team is passionate about delivering exceptional results and making a lasting impact. If you're a motivated and talented professional looking for a new challenge, we encourage you to apply.
