ServiceNow Lead Developer/ Admin

3 weeks ago

Bengaluru, Karnataka, India Ampstek Full time

Title: ServiceNow Lead Developer/ Admin

Location: Remote, India

Fulltime.

Job Description:


• Experience: 7+ years administering the ServiceNow platform across modules: ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.


• Technical Expertise:

o Strong knowledge of Flow Designer, business rules, client/server scripts, ACLs.

o Skilled in creating catalog items, approval workflows, dynamic forms, SLAs.

o Hands-on experience with domain separation, scoped apps, data import/export, UI policies.


• Integrations: Proven ability to integrate ServiceNow with third-party systems (e.g., identity platforms, facilities systems).


• Metrics & Reporting: Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.


• Upgrades & Maintenance: Demonstrated leadership in instance upgrades, patch management, and clone processes.


• Stakeholder Engagement: Strong collaboration skills with HR, IT, and Facilities to define and streamline workflows.


• Compliance & Governance: Experienced in audit preparation, compliance documentation, and training L1/L2 teams.

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