ServiceNow FSM Developer

1 week ago

Bengaluru, India SMARTWORK IT SERVICES Full time

Job Title : ServiceNow FSM ConsultantLocation : PAN IndiaExperience : 6+ YearsContract Duration : 6 MonthsEmployment Type : ContractJob Description :We are seeking an experienced ServiceNow FSM Consultant with deep expertise in implementing, configuring, and customizing the Field Service Management (FSM) module within the ServiceNow ecosystem. The role involves end-to-end FSM solution delivery, including requirement analysis, technical design, development, integration, and post-implementation support. The consultant will also work closely with business stakeholders, ITSM teams, and integration teams to ensure seamless deployment of FSM Skills & Technical Expertise :- ServiceNow FSM (Field Service Management) : Workforce Management, Work Order Management, Dispatch Console, Mobile App, Asset & Inventory Management, Now Assist AI.- ServiceNow ITSM Modules : Incident, Problem, Change, Knowledge, Service Catalog.- Custom Service Portal Development : Widgets, AngularJS, Service Portal APIs, UI customization.- Integration : REST, SOAP, IntegrationHub, MID Server, eBonding, Service Graph Connectors.- Scripting : JavaScript (ES5/ES6), Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Glide API.- UI & Workflow Development : Flow Designer, Workflow Editor, Catalog Builder.- Security & Compliance : ACLs, Domain Separation, Encryption, Data Policies, Role Management.- Platform Expertise : ServiceNow Performance Analytics, Reporting, Notifications, Mobile App Responsibilities :- Lead end-to-end implementation of FSM modules Work Orders, Dispatch Console, Scheduling Optimization, Workforce & Asset Management.- Develop and maintain ServiceNow scripts (Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Glide Records).- Customize and configure Service Portal widgets using AngularJS, Jelly, and HTML/CSS.- Design and execute third-party integrations (REST/SOAP APIs, IntegrationHub, eBonding, Service Graph).- Collaborate with cross-functional teams to gather requirements, prepare technical specifications, and implement scalable FSM solutions.- Conduct workshops, UAT sessions, and training to drive adoption and ensure solution alignment with business processes.- Maintain platform performance, security, and compliance in accordance with best practices.- Provide go-live support, defect triaging, and post-implementation stabilization.- Prepare technical documentation, knowledge articles, and user training to Have :- Experience with ServiceNow ITOM or CMDB integration.- Familiarity with Now Assist / AI capabilities in FSM.- Exposure to Mobile App configuration and offline capabilities.- ServiceNow CSA, CIS-FSM, or CAD certifications. (ref:hirist.tech)

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