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Senior IT Incident Manager

3 weeks ago

Mysore, Karnataka, India beBeeIncident Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title: Senior IT Incident Manager

Key Responsibilities:

  • Analyze and facilitate immediate response to critical incidents impacting multiple end users
  • Lead the management of complex incidents, collaborating with cross-functional teams and stakeholders to resolve issues efficiently
  • Develop and implement documentation for incident details, ensuring seamless handovers to Problem Management
  • Effectively communicate incident status and progress to various levels of the organization
  • Provide guidance and coaching to technical support staff involved in incident resolution
  • Demonstrated leadership skills, prioritizing tasks, tracking execution, and driving results in high-pressure situations

Requirements:

  • 5-8 years of experience in IT Incident Management, with a strong understanding of WAN, network access, authentication, email, collaboration tools, and hosting infrastructure
  • Proven ability to work effectively in matrixed environments, leading teams and influencing stakeholders to achieve business objectives
  • Strong interpersonal and negotiation skills, with excellent communication abilities to engage with diverse audiences

Why this role is important:

This position plays a crucial role in maintaining the stability and availability of our services. As an experienced IT Incident Manager, you will be responsible for leading the response to critical incidents, ensuring minimal business impact.

What we offer:

Opportunity to grow and develop your skills in a dynamic environment

Collaborative team culture

Competitive compensation package