Senior IT Infrastructure Manager

Our organization is seeking a highly skilled and experienced Associate Director IT to lead our Innovation and IT initiatives.

This role requires a strategic thinker who can oversee the deployment, monitoring, maintenance, development, and support of hardware and software based on our IT infrastructure strategy.

• Authorize and oversee all hardware and software deployment, monitoring, maintenance, development, and support.
• Develop configuration and monitoring standards for network performance and implement controls to ensure these standards are maintained.
• Evaluate business needs, objectives, and goals, researching Innovation and IT applications necessary to meet these needs.
• Analyze complex Innovation and IT business needs presented by users and customers and recommend technical solutions.
• Develop plans for new project implementation, coordinating process deliverables with project leaders and stakeholders.
• Develop or assist in developing Innovation and IT policies and procedures, as appropriate, including architecture, security, disaster recovery, standards, purchasing, and service provision.
• Implement, comply with, and maintain Innovation and IT policies and procedures.
• Design, configure, and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment.
• Design, configure, and manage Active Directory and Citrix.
• Configure and supervise the implementation of management tools including monitoring, security, backup tools.
• Configure and supervise the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access.
• Diagnose and resolve issues related to application delivery via Citrix and AWS.
• Coach and direct Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and approved budget.
• Manage Innovation and IT staff including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Maintain awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity.
• Participate in hardware and software evaluations along with vendor contracts.
• Make purchasing recommendations and monitor contracted service(s) performance.
• Develop business case justifications and cost and benefit analysis for Innovation and IT budgeting.
• Develop an Innovation and IT annual budget, justifying when needed. Review actual results against planned budgetary performance.
• Direct management on potential technology solutions and implementations in support of Innovation and IT's new initiatives, opportunities, and procurement efforts.
• Ensure network staff/resources utilize technology to provide secure processes to access information.
• Oversee end-user services, including help desk and technical support services.
• Perform liaison duties between network users, operations in the areas of systems design, modifications, or troubleshooting.
• Possess and communicate a clear vision for Innovation and IT with all stakeholders.
• Perform other duties as assigned.
• Lead and coordinate work related to incident tickets and requests for resolution within agreed SLAs.
• Train first level support personnel to close any open incidents correctly and promptly.
• Manage the calendar related to recurrent Innovation and IT activities.
• Work with other Innovation and IT teams and third-party support vendors for problem resolution.
• Manage the execution of Innovation and IT study archival requests, exports, and other activities.
• Ensure the team performs their work in compliance with policies and SOPs.
• Provide second level escalation and after-hours support.