Senior Technical Solutions Specialist
4 weeks ago
About Adobe
At Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to provide the tools and expertise needed to bring ideas to life and transform the way companies interact with customers across every screen.
The Opportunity
We're seeking a highly skilled Solution Consultant to join our pre-sales team, supporting the North American sales team. As a key member of our team, you'll work closely with sales, solutions architecture, and customer success teams to deliver tailored solutions to our clients.
Key Responsibilities
- Identify customer needs and objectives by analyzing their current business processes and content workflow.
- Drive and lead the technology evaluation part of the sales lifecycle, working with the sales team to showcase the value of Adobe Experience Manager Guides or Adobe Learning Manager.
- Optimize demonstrations of Adobe Experience Manager Guides or Adobe Learning Manager within the context of the Adobe Experience Cloud.
- Articulate technology and product positioning for business and technical users, and creatively manage objections using documentation, presentations, and demonstrations.
- Establish and maintain strong customer relationships throughout the sales cycle.
- Provide strong defense against competing products and handle objections from the competition in a sales opportunity.
- Respond to functional and technical elements of RFIs/RFPs.
Requirements
- Bachelor's degree in computer science or a related technical discipline.
- 5+ years of experience in presales or consulting for an enterprise SaaS platform organization.
- Excellent customer-facing skills with experience addressing and achieving agreement from senior executives.
- Strong experience in software demonstration and value-selling.
- Hands-on experience with various enterprise-grade CMS and digital experience solutions, including Adobe Experience Manager or other competitive solutions, and web personalization solutions.
- Previous experience working with Adobe Experience Manager or similar web content management platforms.
- Expertise in building and presenting use cases and value propositions.
- Ability to identify critical business issues that customers face and provide solutions.
- Must be a self-starter and comfortable working in a fast-paced, innovative environment with high levels of collaboration and teamwork.
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