Business Process Optimization Specialist

1 week ago


Gurgaon, Haryana, India Genpact Full time

About Us

">Genpact is a global professional services and solutions firm delivering outcomes that shape the future.

We are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
We serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

The Role


An exciting opportunity has arisen for an Assistant Vice President - Order to Cash at Genpact.

You will be responsible for driving continuous process improvement and adaptability to change in our OTC GPO domain.
You will develop and manage effective working relationships in the organization and actively liaise with all Key Stakeholders.
You will develop and document business processes and accounting policies to maintain and strengthen internal controls.

  • Be a specialist in the Domain of OTC and drive projects for aligning to Global Design.
  • Excellent knowledge of ERP Applications, Workflow Tools etc.
  • Drive Digital implementations of new tools – troubleshoot issues and customize digital implementations.
  • Train teams on digital tools implementation and drive adoption.
  • Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR.
  • Supervise and report out the progress of projects.
  • Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary.
  • Build a relationship with all internal and external partners, drive cross-sales for customer.
  • Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence.
  • Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process).
  • Should be able to mentor, guide, influence & empower the team to achieve targets/metrics.
  • Identify & implement standardization within processes across the region.
  • Drive growth of business and build relationships with customers globally.
  • Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations.
  • Ability to build client partnerships & work in an ambiguous environment.
  • Sound financial & commercial Business Understanding.
  • Should have been a part of the transition process, done due diligence or solution identification.
  • Multi-Tasking skills in project delivery, deadlines and budget.
  • Resource needs to be upbeat, confident, outspoken & strong in communication.
  • Strong understanding of tools available in the market.


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