Process Optimization Specialist
2 weeks ago
Key Responsibilities:
- Develop and maintain process flowcharts and related documentation for Hogarth Studios centers.
- Support service definition and delivery initiatives.
- Collaborate with management, colleagues, and stakeholders to understand process requirements.
- Ensure area and subsidiary business rules are upheld.
- Analyze processes to identify inefficiencies and areas for improvement.
- Conduct data gathering and root cause analysis to inform process enhancements.
- Work with peers to develop solutions to process problems.
- Monitor processes at various stages and identify opportunities for cost savings and quality improvements.
- Support implementation leads in developing and executing implementations.
- Execute assigned implementation steps.
- Design customer reports on quality metrics.
- Stay updated on latest technological advancements and their potential application in existing processes.
- Identify and propose alternative or new processes that could replace existing ones.
- Assist in managing small to medium-sized projects, including project planning, risk management, and reporting.
- Conduct new resource onboarding and manage on-the-job training.
- Perform training needs analysis and develop training programs.
- Manage training resources effectively.
- Drive user acceptability tests.
Requirements:
- 3-4 years of experience in process excellence.
- Understanding of Agile technology.
- Familiarity with process-related tools and equipment.
- Proficiency in Microsoft Office, particularly Excel.
- Proficiency in MS PowerPoint and MS Visio.
- Detailed-oriented and a perfectionist.
- Good communication skills in English.
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