Business Process Optimization Manager
1 month ago
Job Title: BPO Team Lead
Job Summary:
We are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. The successful candidate will be responsible for leading a team of professionals in delivering exceptional business process optimization services to our clients.
Key Responsibilities:
- Develop and implement strategic plans to improve operational efficiency and effectiveness
- Lead a team of process improvement specialists to analyze and optimize business processes
- Collaborate with cross-functional teams to identify and prioritize process improvement opportunities
- Develop and maintain key performance indicators (KPIs) to measure process performance
- Provide coaching and mentoring to team members to enhance their skills and knowledge
- Stay up-to-date with industry trends and best practices in business process optimization
Requirements:
- Proven experience in business process optimization and leadership
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of Microsoft tools and data analysis software
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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