Business Process Optimization Manager

1 month ago


Gurgaon, Haryana, India NTT DATA Services Full time

Job Title: BPO Team Lead

Job Summary:

We are seeking a highly skilled BPO Team Lead to join our team at NTT DATA Services. The successful candidate will be responsible for leading a team of professionals in delivering exceptional business process optimization services to our clients.

Key Responsibilities:

  • Develop and implement strategic plans to improve operational efficiency and effectiveness
  • Lead a team of process improvement specialists to analyze and optimize business processes
  • Collaborate with cross-functional teams to identify and prioritize process improvement opportunities
  • Develop and maintain key performance indicators (KPIs) to measure process performance
  • Provide coaching and mentoring to team members to enhance their skills and knowledge
  • Stay up-to-date with industry trends and best practices in business process optimization

Requirements:

  • Proven experience in business process optimization and leadership
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of Microsoft tools and data analysis software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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