Director of Performance Optimization

1 month ago

Gurgaon, Haryana, India Orange Business Full time
About the Role

As the Director of Performance at Orange Business, you will play a crucial role in driving the performance and efficiency of our entity on an international scale. You will be responsible for developing and implementing strategies to optimize operational processes, improve productivity, and achieve business objectives across our sites.

Main Responsibilities
  • Develop and implement performance improvement strategies and initiatives to enhance operational efficiency and effectiveness across our sites, France and international.
  • Define, operationalize, and monitor meaningful key performance indicators (KPIs) across the CTIO organization to track, manage the performance of our IT systems and processes, and enable the CTIO teams to take the right actions to improve it.
  • Identify areas of improvement and implement solutions to optimize performance, reduce costs, and increase productivity.
  • Collaborate with cross-functional teams across all our sites to drive performance improvement projects and initiatives.
  • Conduct regular performance reviews to the leadership team and wider, and provide feedback to team members to ensure continuous improvement.
  • Stay updated with industry trends and best practices in IT performance management and leverage them to drive innovation and improvement.
  • Foster a culture of performance within the organization, promoting a mindset of continuous improvement and adherence to established processes and standards.
  • Develop and maintain strong relationships with internal and external stakeholders across our different countries to understand their requirements and align performance improvement initiatives with business objectives.
  • Develop and maintain the IT quality and process framework and ensure its alignment with quality standards and ISO requirements for global IT processes.
  • Collaborate with internal and external auditors to facilitate ISO audits and ensure successful outcomes.
Requirements
  • Proven experience in performance management, process improvement, quality management, and ISO audits within the IT industry, including familiarity with IT performance industry standards and best practices.
  • Ability to start and shape a new performance activity that does not exist today.
  • Strong analytical and problem-solving skills, with the ability to identify performance gaps and develop effective solutions.
  • Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team to achieve goals and drive change in a transversal way and in a multicultural environment.
  • Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization across different countries.
  • Knowledge of IT systems and technologies, with a focus on performance optimization.
  • Ability to work in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
Skills
  • Strong leadership and team management skills.
  • Results-oriented, action-oriented.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Strong project management skills.
  • Proficiency in IT systems and technologies.
  • Knowledge of performance management, quality standards, IT processes, and ISO requirements.
  • Autonomy and agility. Ability to evolve in complex and ambiguous environments.
  • Ability to work collaboratively with cross-functional teams across different countries.
  • Strong organizational and time management skills.
  • Commitment to quality excellence and process optimization.
  • Fluent in English.

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