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IT Support and Service Delivery Professional

3 weeks ago

Alwar, Rajasthan, India beBeeService Full time US$ 1,25,000 - US$ 1,55,000
Job Title: Service Support Manager

We're looking for a highly skilled and experienced Service Support Manager to join our team.

About the Role:

The successful candidate will be responsible for managing a team of IT professionals, ensuring the efficient operation of desktop environments and user experiences. They will act as technical lead for the service team, planning and implementing service initiatives that align with our strategic plan.

This is an exciting opportunity for someone who is passionate about technology and service delivery, with a proven track record of successfully executing projects and meeting deadlines.

Key Responsibilities:
  • Manage a team of IT professionals to ensure excellent service delivery
  • Develop and implement strategies to improve service levels and efficiency
  • Maintain accurate records of service activities and metrics
  • Collaborate with other departments to ensure seamless service delivery
Requirements:

To be successful in this role, you'll need:

  • A Bachelor's degree in Information Technology or related field
  • A minimum of 7-10 years' experience in IT service management
  • Certification in ITIL or similar framework
  • Proven experience in project management and leadership
  • Excellent communication and interpersonal skills
Benefits:

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including health insurance and retirement plans