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Collections Expert

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Bengaluru, Karnataka, India beBeeCollection Full time ₹ 18,00,000 - ₹ 25,00,000
Job Opportunity

We seek a highly skilled and experienced professional to fill the role of Collection Specialist.

This individual will be responsible for conducting daily, weekly, and monthly audits to ensure quality consistency.

The selected candidate will provide timely feedback and ensure adherence to targets.

Responsibilities include logging in and handling calls for direct understanding of customer interactions.

In addition, this professional will participate in calibrations and team briefings to ensure quality consistency.

Key Responsibilities:

  • Conduct daily, weekly, and monthly audits as per defined targets
  • Provide timely feedback and ensure target adherence
  • Log in and handle calls for direct understanding of customer interactions
  • Participate in calibrations and team briefings to ensure quality consistency

Requirements:

  • Thirteen years of experience in quality analysis or call auditing
  • A strong understanding of QA processes and customer behavior
  • Proficiency in reporting and variance control
  • An initiative-driven focus on continuous improvement