Collections Executive

2 weeks ago

Bengaluru, Karnataka, India NextNation Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job description: Collections Executive

Location:
HSR Layout, Bangalore [
Onsite
]

Employment Type:
Full-time

Experience
: 1-2 years

About NextNation

At NextNation, we are committed to helping individuals and families achieve their global career

and education aspirations. With a focus on immigration solutions, skill development, and career

placement, we support our clients throughout their journey with personalized assistance, expert

guidance, and a customer-first approach.

Job Summary

We are looking for a proactive and empathetic Collections Executive to join our team. In this

role, you will be the voice of NextNation, ensuring that our clients have a seamless and positive

experience throughout their engagement with us. You will assist clients with queries, guide them

through program details, resolve concerns, and help build long-lasting relationships. This role is

ideal for someone passionate about customer satisfaction and eager to contribute to a

fast-growing organization.

Key Responsibilities

● Act as the primary point of contact for customer queries related to programs, enrollment,

documentation, and services.

● Provide timely and accurate support via phone, email, and chat to resolve client issues.

● Understand customer needs and provide relevant guidance to ensure customer success

and satisfaction.

● Assist clients in onboarding, documentation processes, and program navigation.

● Work closely with internal teams (operations, sales, academic) to address customer

concerns and ensure smooth delivery of services.

● Maintain detailed records of customer interactions, feedback, and complaints in CRM

tools.

● Identify opportunities to improve customer experience and recommend process

improvements.

● Support in gathering client feedback and reporting trends to enhance service quality.

● Ensure customer retention and contribute to client growth initiatives.

Requirements

● Bachelor's degree in any discipline.

● Strong communication skills (both written and verbal) with a customer-centric mindset.

● Problem-solving skills with the ability to handle challenging situations calmly and

efficiently.

● Empathy, patience, and the ability to build trust with clients.

● Familiarity with CRM tools or willingness to learn.

● Good organizational skills and ability to multitask in a fast-paced environment.

● Previous experience in customer service, client management, or related roles is a plus.

● Passionate about helping others and eager to learn new processes.

What We Offer

Opportunity to work in a growing organization with global career solutions

Exposure to immigration, education, and career development sectors

Structured learning and mentorship

Collaborative and supportive work culture

Career advancement and networking opportunities

Why Join NextNation?

Join a team that believes in making dreams a reality. As a Collections Executive, you will play a

key role in shaping our clients' experiences and ensuring they receive the best support at every

step of their journey. If you're enthusiastic about delivering exceptional service and growing

with a dynamic team, this is the perfect opportunity for you.

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