
Vehicle Issue Resolvers
4 days ago
The Customer Support Specialist plays a pivotal role in ensuring the satisfaction of customers by providing timely and effective solutions to their vehicle-related issues.
- Key Responsibilities:
- Assist customers who report problems with their vehicles, offering accurate information and troubleshooting guidance based on customer feedback.
- Collaborate with service centers, mechanics, or technical teams to resolve customer concerns efficiently.
- Raise and track warranty claims, maintaining accurate documentation.
- Escalate complex cases to higher technical support or warranty teams when necessary.
- Stay updated with latest vehicle technologies, company policies, and warranty terms.
To excel as a Customer Support Specialist, one must possess the following qualifications:
- Education: A minimum graduate degree from any stream, with a preference for candidates with an automotive or technical background.
- Experience: 1–3 years of experience in customer support, automotive services, or warranty handling is highly valued.
- Language: Proficiency in Hindi and English; knowledge of other regional languages is a plus.
- Technical Knowledge: A basic understanding of vehicle systems or prior experience in an auto-related role is an asset.
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