Auto Claims Damage Specialist

2 weeks ago

Bharatpur, Rajasthan, India beBeeVesselDamage Full time ₹ 7,00,000 - ₹ 10,00,000

About Our Opportunity

We are seeking a skilled Vehicle Damage Assessor to join our team. You will be responsible for assessing vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings.

Key Responsibilities:

  • Image-Based Vehicle Damage Assessment:
    • Assess vehicle damage remotely using submitted photos and/or video footage.
    • Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs).
    • Accurately prepare repair quotes using internal systems and pricing matrices.
  • Quoting & Estimating:
    • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
    • Clearly communicate quote details to customers in writing or over the phone.
    • Ensure all quotes are logged and followed up promptly.
  • Enquiry Handling & Conversion:
    • Respond to incoming customer enquiries via email, web forms, and phone.
    • Qualify leads and guide customers through the repair process.
    • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.
    • Maintain high conversion rates and exceed performance targets.

Requirements:

  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry (essential).
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Familiarity with estimating tools or internal quoting platforms.
  • Excellent attention to detail and communication skills.
  • Proven ability to handle customer queries and close sales over the phone or digitally.
  • Ability to interpret images and assess damage severity and repairability.
  • Competent with CRM tools, job management systems, and email communications.
  • Experience working in a fast-paced, target-driven environment.

Benefits:

  • Fully remote role.
  • Ongoing training and development pathways in estimating and customer service.
  • A supportive and forward-thinking team culture.
  • 25 days holiday plus public holidays.
  • Pension scheme and additional benefits.

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