Strategic Commercial Developer

4 days ago

Malappuram, Kerala, India beBeeBusiness Full time ₹ 50,00,000 - ₹ 1,00,00,000

Job Description

Purpose:

Drive business growth in specific industry verticals/territories through commercial development activities, including cross-selling and managing customer relationships and appropriate customer support, ensuring achievement of sales targets.

Key Responsibilities:

  • Provide inputs into formulation of a sales strategy for the assigned vertical/territory in terms of identifying potential clients, highlighting customer requirements, and forecasting market trends.
  • Monitor sales targets at the territory/vertical level on a weekly basis, highlight deviations, and initiate corrective action as required.
  • Ensure adherence to sales goals at the territory level.
  • Identify potential business opportunities from multiple channels and develop a pursuit plan.
  • Negotiate and finalize terms with clients in terms of product specifications, payment terms, and timelines, and obtain approval from the Senior Manager.
  • Build and maintain relationships with customers in the territory to facilitate a deep understanding of their needs and direct swift resolution of any customer queries.
  • Identify opportunities for integrated solutions i.e. orders involving motors/automation products systems to Senior Managers.
  • Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department.
  • Liaise with the operations team at the center to ensure execution of orders in line with predefined timelines and criteria.
  • Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department.
  • Ensure collections from clients as per contractual agreement.
  • Ensure timely dispatch of the goods to the client's site as per the delivery schedule.
  • Ensure adherence to policies/processes to enhance response quality and minimize response time to customer queries and provide the support required by customers.
  • Lead establishment of service centers or identify partner agencies to provide quick after-sales service to customers.
  • Provide technical support to customers on after-sales related issues.
  • Ensure all customer complaints are recorded and resolved within predefined timelines.
  • Ensure that all customer interaction activities are properly logged and updated in appropriate systems.
  • Ensure timely response to the customer on any queries/issues raised by them during finalization/execution/post-execution sales.
  • Liaise with the network of distributors and dealers in the territory and escalate any significant issues to the superior.
  • Ensure effective management of all activities related to dealers such as stock booking, raising invoices, making payments etc.
  • Keep abreast with developments in the territory and provide data to the marketing team on potential opportunities for expansion/diversification into new markets/geographies.
  • Ensure Require Details mentioned in Reports to have one-to-one discussion about future plan with Superiors.

Requirements:

Key skills and qualifications include a strong understanding of business development principles, excellent communication and negotiation skills, ability to work independently and as part of a team, and proficiency in Microsoft Office applications.

Benefits:

This role offers a competitive salary and benefits package, opportunities for career advancement, and a dynamic work environment.

Others:

Applicants should be motivated, results-driven individuals who are passionate about driving business growth and delivering exceptional customer experiences.

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