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Technical Support Specialist, Voice Technology
1 month ago
We are seeking a highly skilled Technical Support Specialist to join our Alexa Communications team. As a key member of our team, you will play a critical role in shaping the future of voice-enabled technologies.
Key Responsibilities- Act as a subject matter expert in systems availability, monitoring, and performance optimization.
- Work directly with our development teams to identify and resolve primary causes of service impacting issues.
- Develop internal tools, primarily in Ruby or Java, to improve support-related processes and automated incident resolution.
- Balance support/ops requests with software development or systems engineering work.
- 2+ years of software development, or 2+ years of technical support experience.
- Bachelor's degree in engineering or equivalent.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Experience scripting in modern programming languages.
- Experience with AWS, networks, and operating systems.
