Technical Support Specialist, Voice-Enabled Technologies

1 week ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our Alexa Communication team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their voice-enabled experiences are seamless and enjoyable.

Key Responsibilities

  • Act as a subject matter expert in systems availability, monitoring, and performance optimization.
  • Work directly with our development teams to identify and resolve primary causes of service impacting issues.
  • Develop internal tools to improve support-related processes and automated incident resolution.
  • Balance support/ops requests with software development or systems engineering work.

Requirements

  • 2+ years of software development, or 2+ years of technical support experience.
  • Bachelor's degree in engineering or equivalent.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern programming languages.

Preferred Qualifications

  • Experience with AWS, networks, and operating systems.

About ADCI MAA 15 SEZ

ADCI MAA 15 SEZ is a world-class technical team dedicated to delivering exceptional voice-enabled experiences to our customers. We are passionate about leveraging technology to automate daily operational activities and drive operational excellence.



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