Business Process Manager

2 days ago

Kozhikode, Kerala, India beBeeBusiness Full time ₹ 1,80,00,000 - ₹ 2,40,00,000
Key Responsibilities

We are seeking a skilled professional to fill the role of Chief Business Manager. The ideal candidate will have a strong track record of managing end-to-end business processes, driving operational efficiency, and ensuring high-quality service delivery.

Job Summary

The successful candidate will be responsible for managing new business issuance, including WIP management, central initiatives to ease issuance, and regular engagement with distribution/policy issuance/underwriting teams. They will also lead key strategic initiatives and drive data/reporting for bank and internal teams to enhance fulfillment processes.

Responsibilities
  • Strengthen relationships with distribution heads through regular engagement and performance monitoring
  • Manage new business issuance by ensuring daily traction on WIP to meet monthly targets
  • Drive WIP clearance through hub teams to clear field WIP on a daily basis for issuance
  • Conduct regular governance calls with HUBs teams
  • Ensure end-to-end WIP management, identifying opportunities for improvement and driving process excellence initiatives
  • Deliver reports and analysis on business parameters to inform action plans for improvement
  • Support distribution with data sets, reports, and dashboards
  • Collaborate with internal departments on reports automation
  • Create presentations for senior management as needed
  • Maintain and update SOPs and 4 sheeter's
  • Document and control changes in existing processes
  • Process service requests according to defined SLAs
Requirements
  • Graduate/Post Graduate in Management
  • Minimum 10+ years of experience, with 5 years in relationship management and Banca operations management
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes
  • Excellent communication and analytical skills
  • Strong data skills and solution-centric approach
  • Customer-centric approach
  • Process documentation and systems approach
  • Computer skills in using databases and office management software, including spreadsheets/presentation skills
  • Team management and strong relationship skills
Benefits
  • Monthly governance engagements with Distribution leaders/Head
  • Publishing monthly issuance dashboard/scorecard
  • Driving operational efficiencies with Distribution team
  • FTR of 85%
  • Drive customer satisfaction through resolution of escalations and requests with TAT
  • # of projects completed - Complete 1 Green/Black belt project for the year
  • Talent retention, >10% attrition for G2M2abv
  • Accurate reconciliation of business data/reports
  • User-friendly customization of analytical report
  • Number of Initiatives deployed to bring in process improvements
  • Effective alignment across departments with minimal escalations
Desired Qualification and Experience

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