
Global Client Partnership Specialist
5 days ago
We are seeking a seasoned International Client Engagement Manager to support our global client engagement and appointment management team.
Key Responsibilities:- Manage and maintain a comprehensive global client and partner database with updated contacts and engagement history.
- Schedule and confirm appointments, meetings, and industry visits for senior leadership during international trips.
- Act as the primary point of contact for international clients before and after meetings.
- Evaluate meeting materials, agendas, and presentations for clarity and relevance.
- Collaborate with internal teams to ensure seamless execution of client-facing interactions.
- Track and monitor client communications, follow-ups, and next steps in real-time.
- Compile post-visit reports summarizing client feedback, opportunities, and pending actions.
- Coordinate event participation, conferences, and networking opportunities abroad.
- Bachelor's degree in Business, Marketing, Communications, or International Relations.
- 5+ years of experience in client engagement, account management, or executive coordination.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Able to work effectively across different time zones and cultures.
- Proficient in CRM tools, scheduling platforms (Calendly, Outlook, Google Suite).
- Flexible to travel internationally when required.
- Appointment & Meeting Coordination
- Number of confirmed client/partner appointments per month/visit.
- % of scheduled meetings that are successfully conducted.
- Client response rate to outreach and follow-up (target %).
- Client satisfaction score/feedback post-meetings.
- % of meetings followed up within 48 hours.
- Number of repeat engagements/continued discussions with clients.
- Accuracy of client database and appointment calendar.
- On-time preparation of agendas, briefs, and reports.
- Quality and timeliness of post-visit engagement reports.
- Number of new insights or opportunities identified through client interactions.
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