Technical Support Expert

1 day ago

Aligarh, Uttar Pradesh, India beBeeTechnical Full time US$ 80,000 - US$ 1,00,000
Job Description

The Senior Technical Support Engineer will be responsible for resolving complex technical issues with customers. This role requires collaboration with key contacts, identifying and explaining technical problems, and providing timely assistance to clients in high-pressure situations.

This position involves working closely with customers and partners to understand their needs and provide tailored support solutions.

Key responsibilities include:

  • Providing technical support to customers and partners
  • Configuring, troubleshooting, and providing best practices to customers
  • Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Publishing technical documentation in the Knowledge Base
  • Reviewing technical documentation for training materials, marketing collateral, manuals, and troubleshooting guides
  • Traveling to customer sites for critical situation resolution as required
  • Providing on-call support 24×7 on an as-needed basis
Requirements

To be successful in this role, you will need:

  • Previous experience in a Technical Support environment
  • Excellent written and verbal communication skills
  • Expertise with Network Protocols and Technologies
  • Strong ability to independently debug broad, complex networks
  • Ability to work well in a diverse team environment
  • Attention to details, fast learner, and excellent communication skills

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