Technical Customer Experience Specialist

1 week ago

Allahabad, Uttar Pradesh, India beBeeCustomerSupport Full time US$ 60,000 - US$ 90,000

Are you a problem-solver with a passion for delivering exceptional customer experiences? As a Technical Support Engineer, you will play a vital role in ensuring the success of our customers and driving business growth. This fast-paced SaaS environment requires someone who can thrive under pressure, think critically, and communicate effectively.

About the Role:
  • You will be the first point of contact for customers to troubleshoot and resolve technical issues across our platform.
  • Your strong communication skills will enable you to deliver world-class support and build long-lasting relationships with customers.
  • You will provide technical support for global customers, understanding their specific product workflows and cultural nuances.
  • You will diagnose, replicate, and escalate software issues to the engineering team.
  • You will collaborate with product and development teams to improve platform stability and customer satisfaction.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 1–3 years of experience in technical support or SaaS.
  • Strong knowledge of web technologies and troubleshooting tools.
  • Excellent written and verbal communication with a customer-first mindset.
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