Chief Technical Support Specialist

3 days ago

Delhi, Delhi, India beBeeGrowth Full time ₹ 9,00,000 - ₹ 12,00,000
Role SummaryWe are seeking a Senior Support Engineer to deliver exceptional technical support for our data security and governance platform.This role involves resolving complex product issues, mentoring junior engineers, and collaborating cross-functionally to ensure customer adoption, satisfaction, and retention.Key Responsibilities
  • Customer Support & Case Management: Act as the primary technical contact for high-value accounts.
  • Own critical cases end-to-end, ensuring timely updates.
  • Perform deep troubleshooting across multi-component setups.
  • Maintain high-quality RCAs for escalations.
  • Technical Expertise:
  • Serve as a subject matter expert in Cloud Platforms.
  • Cloud Platforms: AWS, Azure, GCP.
  • Data Platforms: Snowflake, Databricks, Lake Formation, Starburst.
  • Privacera Platform: Configuration and deployment.
  • Security & Governance: IAM, Ranger, encryption, authentication, authorization.
  • DevOps & Automation: CI/CD, Kubernetes, Terraform, scripting.
  • Mentorship & Enablement:
  • Mentor and guide Support Engineers.
  • Lead knowledge-sharing sessions, improve KB articles.
  • Conduct peer case reviews for quality and completeness.
  • Cross-Functional Collaboration:
  • Partner with Engineering for bug triage and fixes.
  • Collaborate with Product Management to provide roadmap and feature feedback.
  • Coordinate with Solutions Engineering and CX Ops for seamless handoffs.
  • Qualifications:
  • Must-Have: 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
  • Ability to manage high-severity incidents calmly and effectively.
  • Preferred: Experience with Apache Ranger or similar governance tools.
  • Contributions to documentation or community knowledge.
  • Mentoring or leadership experience.
  • Growth Path:
  • Next Role: Principal Support Engineer — Strategic.

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