Beauty and Personal Care Customer Support Specialist

2 days ago

Mangalore, Karnataka, India beBeeCustomer Full time US$ 60,000 - US$ 80,000
Customer Service Representative

About Us:

We are a rapidly growing beauty and personal care company with a strong commitment to delivering exceptional customer experiences.

Our goal is to provide the world's best beauty secrets through exciting and efficacious products that deliver results.

Key Responsibilities:Customer Assistance
  • Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.
  • Provide accurate and detailed information about products, services, policies, and procedures.
  • Assist customers in troubleshooting and resolving customer's issues with products or services.
  • Ensure customer requests, concerns, and complaints are handled professionally and promptly.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
Problem Resolution
  • Identify customer needs and determine the best course of action to resolve issues effectively.
  • Investigate and escalate complex customer issues to the appropriate internal teams for further assistance.
  • Collaborate with other departments to resolve customer complaints or coordinate special requests.
  • Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.
Customer Satisfaction
  • Maintain a high level of professionalism, empathy, and patience while interacting with customers.
  • Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty.
  • Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.
  • Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.
Communication and Teamwork
  • Collaborate with team members and share knowledge to ensure consistent and accurate customer support.
  • Communicate effectively with other departments to relay customer feedback, trends, and insights.
  • Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.
  • Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation.
Documentation and Reporting
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system.

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