Customer Care Leader

2 days ago

Mangalore, Karnataka, India beBeeCustomer Full time ₹ 1,50,000 - ₹ 28,00,000

A rewarding career opportunity has emerged for an exceptional Senior Customer Experience Leader. Your role will involve overseeing and managing customer care operations within a dynamic organization, driving high-quality service and resolving complex issues.

  • As a key member of our team, you will be responsible for supervising and leading a group of customer care professionals, providing training, coaching, and guidance to ensure excellent service delivery.
  • You will handle complex customer complaints and escalations, requiring senior-level intervention, and provide solutions that meet the needs of our customers.
  • Additionally, you will identify areas for improvement within the customer care department, streamlining processes, implementing new technologies or tools, and enhancing the overall customer experience.
  • Performance monitoring will be a critical aspect of your responsibilities, tracking key metrics such as customer satisfaction, response times, and issue resolution rates, with regular feedback and performance evaluations.
  • Building and maintaining positive relationships with key customers will be essential, ensuring their needs are met and addressing any concerns they may have.
  • Reporting and presenting data on customer care metrics, team performance, and customer feedback will also be required, informing strategic decision-making and planning.
  • Finally, you will collaborate with other departments to gather feedback, address customer pain points, and improve overall customer satisfaction.

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