ServiceNow Enterprise Architect

19 hours ago

Vijayawada, Andhra Pradesh, India beBeeServicenow Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Servicenow Architect

We are seeking a skilled ServiceNow Solution Architect to join our team and take on the challenges of designing solutions that meet the needs of our organization.

Your role will be to engage with stakeholders to understand user stories and determine requirements, providing guidance on what is configuration vs customization.

You will design solutions that remain close to out of box functionality as possible, customize and develop ServiceNow applications, and support rollout of new applications and modules.

You will configure Application UIs and Workflows, demonstrating understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

You will create custom reports and dashboards with supporting metrics and KPIs, adhering to best practices and focusing on instance performance.

You will collaborate with other ServiceNow administrators and developers to develop effectively, proactively identifying system deficiencies in the ServiceNow instances and providing solutions to remediate.

Mandatory Requirements:

  • A minimum of 6 years of experience working in a design and development role for a ServiceNow Platform.
  • At least 2 years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Service and APIs.
  • Familiarity with IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Experience in developing solutions in JavaScript and GlideRecord.

Desired Certifications:

• ITIL Foundations Certification

• ServiceNow Developer Certification(s)

Essential Skills:

- Conceptual skills

- Ability to articulate and document the desired business outcome

- Ability to remove ambiguity from requirements

- Service orientation with a focus on quality and customer satisfaction

- Unit and regression testing to strive for first time right deployments

- Troubleshooting and Diagnostics

- Conceptual skills

- Communication skills (verbal and written)

Education Qualification:

Bachelor's Degree

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