Customer Success Manager

4 days ago


Agra, Uttar Pradesh, India beBeecustomerSuccess Full time ₹ 6,00,000 - ₹ 10,00,000

Customer Success Manager Job Summary:

We are seeking a seasoned professional to manage customer relationships and drive business growth. The ideal candidate will have a proven track record in customer success, retention, and expansion.

Main Responsibilities:

  • Identify opportunities to increase revenue through upselling and cross-selling
  • Develop and execute customer engagement strategies to improve satisfaction and loyalty
  • Work closely with internal stakeholders to ensure seamless communication and collaboration
  • Maintain accurate records of customer interactions and performance metrics
  • Cultivate strong relationships with customers to identify their needs and preferences
  • Provide exceptional customer service through timely responses and resolutions
  • Analyzing customer data to inform business decisions and drive strategic growth

Key Requirements:

  • Proven experience in customer-facing roles, preferably in a CRM environment
  • Demonstrated ability to analyze complex data and develop actionable insights
  • Strong communication and interpersonal skills to build effective relationships
  • Proficient in MS Office and CRM software for efficient data management
  • Bachelor's degree in Business Administration or related field

Benefits:

  • Competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented team and contribute to business growth


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