Technical Support Specialist

1 week ago

Mount Abu, Rajasthan, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000
Job Description

Our organisation is a forward-thinking nonprofit dedicated to closing the employment gap for individuals with disabilities.

As a social enterprise, we merge human services with business acumen—proving the competitive advantage of inclusive employment.

We empower blind and low-vision professionals by pairing them with trained visual interpreters who enable seamless, real-time support in technical work environments.

Overview of the Role

A proactive, detail-oriented Access Partner is sought to support a blind Data & Appliance Analyst working within a global Cloud + AI organisation.

This role enables the Analyst to do their job by bridging accessibility gaps in fast-paced, highly technical environments.

The Access Partner will work closely with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio.

The client uses JAWS and VoiceOver screen readers.

Key Responsibilities

  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Requirements

  • Basic coding knowledge.
  • Understanding of code structure and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel.
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills.
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn.
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

What We Offer

  • Work on meaningful and impactful projects with a global client.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • Flexible working hours with some late evenings due to calls with USA.
  • Performance review conducted every year.
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

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