IT Service Management Executive

2 days ago

Kottayam, Kerala, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Service Delivery Leader

We are seeking a highly skilled Service Delivery Leader to oversee the planning, execution, and delivery of our services.

This is an excellent opportunity for a seasoned professional with 5+ years of experience in IT service management (ITSM) to lead a team and drive customer satisfaction.

The Service Delivery Leader will act as both a strategic coordinator and hands-on delivery lead, ensuring services are executed efficiently while aligning with business objectives.

Key Responsibilities:

  • Develop, implement, and manage end-to-end service delivery frameworks.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.

Required Skills & Qualifications:

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.

Why Join Us:

  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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