IT Service Delivery Director

5 days ago

Mumbai, Maharashtra, India beBeeOperations Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: IT Operations Manager

We are seeking a highly skilled and experienced IT Operations Manager to lead our team in delivering exceptional service to our customers. This is a key leadership role that requires a strong vision, excellent communication skills, and the ability to drive results.

Responsibilities:
  • Lead a team of support analysts and developers to provide timely and effective resolution of IT incidents and requests.
  • Develop and implement strategies to improve IT service quality, reduce downtime, and increase efficiency.
  • Collaborate with stakeholders to understand business requirements and develop solutions that meet their needs.
  • Manage multiple projects simultaneously and prioritize tasks to ensure timely completion.
  • Act as first point of contact for major application-related escalations and initiate war rooms to provide quick resolution or workaround.
  • Participate in fortnightly and monthly operational reviews with business stakeholders to discuss performance metrics and identify areas for improvement.
Requirements:
  • Minimum 7 years' experience leading and directing IT operations.
  • Demonstrated experience in an Operations or Technology leadership position leading support teams.
  • Excellent communication, problem-solving, and project management skills.
  • Strong analytical and technical skills, with a good understanding of ITIL processes.
  • Ability to create business cases and budgets in support of IT initiatives.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work with a dynamic and supportive team.
  • Flexible working arrangements.
Preferred Qualifications:
  • Relevant training or certification in ITIL (nice to have).
  • Proven experience in managing cross-functional IT support teams.
  • Background in General Insurance IT systems.

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