Technical Solutions Specialist

Job Title: Technical Solutions Specialist

• Job Description:
• We are seeking a highly skilled and experienced technical solutions specialist to join our team. The ideal candidate will have a strong understanding of Microsoft Windows Desktop Management and experience in handling Intune Infrastructure and Day-to-Day activities.
• The successful candidate will be responsible for ensuring the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10.
• They will primarily own the EUC ticket queue, providing 3rd line technical support for IT incidents and problems.
• The role will also involve patch management and Windows 10 servicing, as well as strong problem-solving abilities and excellent communication, customer handling, and inter-personal skills.
• Additionally, the candidate will have the ability to work with customers in an advisory capacity around Modern Workplace and apply advanced or expert knowledge in relevant technology solutions.
• They will also engage with project teams for SOP, RACI, SRT, and SOP-type document creation and KT process.
• Extensive experience in designing and implementing Microsoft Endpoint Configuration Manager (MECM)/SCCM environments, including Co-Management and CMG, is required.
• Furthermore, the candidate should have experience in designing and executing technical implementations of Windows 10 Autopilot/Modern Management solutions using Intune, Azure AD, and Office365.

Required Skills and Qualifications:

• Technical Experience:
• Strong understanding of BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrollment, and Auto-Enroll with GPO via AAD or ADFS.
• Device Compliance - rules and policies to remediate devices to comply with organizational security requirements.
• Configuration Profile - config/resource profiles for EAS mail along with device restrictions, device features, and custom scripts.
• Upload, deploy, and configure LOB applications, OEM store applications (Windows, iOS, and Android).
• Deploy VPP apps and set up APNS.
• Deploy LOB, OEM store applications to endpoints.
• Deploy LOB/store applications to groups of users (AAD user groups).
• Monitor application deployment status.
• LOB Application Wrapping for iOS and Android managed applications.
• Create, maintain, update, deploy, and delete policies.
• Configuration policies like device restrictions, Wi-Fi profile, domain join profile, etc. Compliance Policies.
• iOS, Android, and Windows device life cycle.
• Enrollment process of endpoints (iOS, Windows 10, and Android). Retire and wipe devices.
• Create, maintain, update, deploy, and delete CA policies.
• CA for Windows, Android, iOS, and MacOS.

Benefits:

• Ability to work with customers in an advisory capacity around Modern Workplace.
• Application of advanced or expert knowledge in relevant technology solutions.
• Engagement with project teams for SOP, RACI, SRT, and SOP-type document creation and KT process.
• Extensive experience in designing and implementing Microsoft Endpoint Configuration Manager (MECM)/SCCM environments, including Co-Management and CMG.
• Experience in designing and executing technical implementations of Windows 10 Autopilot/Modern Management solutions using Intune, Azure AD, and Office365.

Others:

• Integration with third-party tools such as Jamf, TeamViewer, Lookout, etc., for enhanced levels of security and compliance reporting.
• Understanding of Azure VDI infrastructure in collaboration with VMware cloud for Horizon or WVD.
• Configuring NDES and SCEP-based deployments in collaboration with Intune.
• Deploying software and applications to enrolled devices.
• Configuring app and location-based conditional access policies.
• Deployment of EMS across medium-large enterprises or global deployments.