Technical Solutions Specialist

1 day ago

Bengaluru, Karnataka, India beBeeImplementation Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Professional Services Implementation EngineerAbout the RoleWe are seeking a seasoned technical expert to lead implementations and integrations of our product suite into customer environments.As a key member of our team, you will ensure that our products and solutions are configured to maximize customer benefit, adoption, and usage.You will drive the stickiness of our solutions within customer ecosystems by understanding their technical requirements and environments.Additionally, you will assist project leads in developing overall implementation project plans and define solution configurations based on your deep understanding of customer needs.You will act as a specialist to install, configure, and troubleshoot our products and solutions as per the project plan.Furthermore, you will ensure that customer policies are configured according to their requirements and help them understand how our technology functions, increasing adoption and driving product stickiness.You will also learn and adopt best practices for customer deployments from senior team members.Key Responsibilities
  • Leverage your technical expertise to lead implementations and integrations of our product suite into customer environments.
  • Ensure that our products and solutions are configured to meet customer needs and maximize benefit, adoption, and usage.
  • Drive the stickiness of our solutions within customer ecosystems by understanding their technical requirements and environments.
  • Assist project leads in developing overall implementation project plans.
  • Define solution configurations based on your deep understanding of customer needs.
  • Act as a specialist to install, configure, and troubleshoot our products and solutions as per the project plan.
  • Ensure that customer policies are configured according to their requirements.
  • Help customers understand how our technology functions, increasing adoption and driving product stickiness.
  • Learn and adopt best practices for customer deployments from senior team members.
Requirements
  • Bachelor's degree in computer science or equivalent technical experience in a large enterprise organization.
  • At least 5 years of technical experience with 3-5 years of experience in customer implementations of cybersecurity solutions.
  • Hands-on experience working with cybersecurity customers to deploy relevant solutions.
  • Solid understanding of both business and technical requirements.
  • Ability to follow detailed direction and receive feedback.
  • Experience contributing to deployment project plans.
  • Strong communication skills (both written and oral) across internal teams and customers.

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