Technical Solutions Specialist

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Technical Solutions Specialist

The ideal candidate will be responsible for delivering technical support and guidance to customers, ensuring effective use of our products and solutions. This role requires a unique blend of technical knowledge and customer interaction to drive product adoption and satisfaction.

Key Responsibilities:
  • Act as the primary technical contact for customers, providing expert support and guidance on product usage.
  • Conduct product demonstrations and presentations to clients and stakeholders, highlighting key features and benefits.
  • Collaborate with sales teams to develop technical proposals and solutions for customer needs, driving business growth and revenue.
  • Provide comprehensive training and support to customers on product features and functionality, ensuring seamless integration and adoption.
  • Work closely with engineering and product management teams to relay customer feedback and influence product development, driving innovation and improvement.
  • Manage customer relationships and ensure high levels of customer satisfaction, fostering long-term loyalty and retention.
Required Skills and Qualifications:
  • Bachelor's degree in Engineering, Computer Science, or a related field.
  • 3-8 years of experience in a technical support or field application engineering role, preferably in a similar industry.
  • Strong understanding of electronic components and systems, including semiconductors and embedded systems, with expertise in software development tools and methodologies.
  • Proficiency in programming languages such as C/C++, Python, or Java, with experience in software development and maintenance.
  • Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical audiences, driving business outcomes and growth.
  • Strong problem-solving skills and the ability to work independently as well as part of a team, driving results-oriented solutions and delivery.

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