Enterprise IT Specialist

2 days ago

Surat, Gujarat, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000
System Administrator Position

Overview:

The System Administrator is responsible for maintaining and supporting computer systems, applications, and hardware. This includes troubleshooting issues, implementing security protocols, and ensuring data protection.

Key Responsibilities:

  • Manage and maintain desktops, laptops, and other end-user devices throughout the organization.
  • Resolve issues related to Windows and MacOS applications, networking problems, and software installations.
  • Troubleshoot network connectivity issues in LAN/WAN environments.
  • Generate reports and dashboards using tools like Desktop Central, Jamf Business, and Freshservice reporting tools.
  • Coordinate application and system installations, including vendor-specific software and applications.
  • Escalate tickets to senior team members or specialists as needed.
  • Monitor onboarding pipelines and ticket queues according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.
  • Research and identify solutions to software and hardware issues.
  • Prioritize and manage multiple open issues simultaneously.
  • Provide technical support for cloud applications and productivity tools.

Required Skills and Qualifications:

  • Proficient technical support skills with laptop hardware and Android devices.
  • Experience with Freshservice, Manage Engine Desktop Central, and Mobile Device Management tools.
  • Strong troubleshooting skills to diagnose and resolve hardware and software issues.
  • Ability to implement security protocols to protect organizational data.
  • Knowledge of hardware maintenance and server management.
  • Solid communication skills with the ability to provide professional documentation.

Benefits:

This role offers a dynamic and challenging environment where you can grow and develop your skills. You will have the opportunity to work with cutting-edge technology and collaborate with a talented team of professionals.

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