Customer Service Advocate

3 days ago

Allahabad, Uttar Pradesh, India beBeeSupport Full time ₹ 4,60,000 - ₹ 8,30,000
Customer Support Role Overview

We are seeking a highly skilled Customer Support professional to join our team in Gurugram.

The ideal candidate will have 0-2 years of experience in a customer support role, eager to make a significant impact on our organization's success.

Key Responsibilities:
  1. Provide exceptional customer service over the phone for banking and financial services, resolving complex issues with ease and professionalism.
  2. Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions with accuracy and efficiency.
  3. Efficiently and accurately resolve customer issues, ensuring a positive and professional experience that drives customer satisfaction and loyalty.
  4. Maintain detailed and accurate records of customer interactions and transactions, utilizing data analysis skills to inform business decisions.
  5. Collaborate with team members to achieve service level agreements and departmental goals, fostering a culture of teamwork and open communication.
Responsibilities (Email/Chat Process):
  1. Provide exceptional customer service through written channels, including email and live chat, responding promptly and professionally to customer inquiries and service requests.
  2. Investigate and resolve customer issues related to accounts, transactions, and other services, applying problem-solving skills to find effective solutions.
  3. Ensure timely and accurate resolution of all customer communications, maintaining a positive and respectful tone at all times.
  4. Work collaboratively with the team to maintain high service standards and enhance customer satisfaction, contributing to the organization's overall success.
What We Offer:
  1. A competitive salary and opportunities for career growth in the banking and financial services industry, with clear paths for advancement and professional development.
  2. Comprehensive training programs to develop your skills and expertise as a service expert, equipping you with the knowledge and tools needed to succeed in this role.
  3. A safe and convenient commute, thanks to our cab facility, allowing you to focus on what matters most - delivering exceptional customer service.
  4. A vibrant and supportive work culture that values teamwork, collaboration, and open communication, providing a positive and inclusive environment for all employees.

Apply now if you're ready to start your journey with us and make a real impact in the world of financial services.

  • Client Service Advocate

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeClientService Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Title: Client Service AdvocateRole OverviewWe are seeking a skilled Client Service Advocate to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive experience.Key Responsibilities:Interact with customers to address inquiries and concernsProvide timely...

  • Customer Service Advocate

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 4,00,000

    About the RoleThis role is ideal for individuals who are enthusiastic about communication, problem-solving, and building strong relationships with customers.The successful candidate will be responsible for assisting customers with queries and concerns, resolving issues in a timely and efficient manner, and providing an exceptional customer service...

  • Patient Care Advocate

    1 week ago

    Allahabad, Uttar Pradesh, India beBeePatientCare Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Patient Care AdvocateAbout the Role:Counselling patients and their families regarding treatment procedures, packages, and post-treatment care.Handle patient inquiries (walk-ins, calls, and online leads) and convert them into registrations/bookings.Explain treatment options and facilities in a clear and empathetic manner.Maintain follow-ups with...

  • Technical Customer Advocate

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 90,00,000

    Job OverviewAs a Technical Support Specialist, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience.

  • Customer Experience Advocate

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

    Overview:We are seeking a proactive Customer Retention Specialist to contact customers whose trials have expired, facilitate purchases, process orders, and track follow-ups. This role will also involve monitoring outcomes and generating reports on key metrics like conversions and account actions.Responsibilities:Contact customers to resolve outstanding...

  • Customer Service

    7 days ago

    Allahabad, Uttar Pradesh, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description Outpace Consulting Services is recruiting for Customer Service. This role is focused on providing comprehensive technical assistance to customers, troubleshooting a wide range of issues, and ensuring exceptional customer satisfaction. You will be the first point of contact for customer inquiries, diagnosing problems, and offering effective...

  • Customer Service Ambassador

    3 days ago

    Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 7,20,000 - ₹ 10,80,000

    Job Title: Customer Service Ambassador"> ">Job Description:"> ">The role of the Customer Service Ambassador is to deliver exceptional customer experiences by providing timely and effective support."> ">The Customer Service Ambassador will be responsible for:">">Responding to customer inquiries in a professional and courteous manner.">Resolving issues...

  • Customer Service Representative

    4 days ago

    Allahabad, Uttar Pradesh, India beBeeService Full time ₹ 2,00,000 - ₹ 5,00,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team.Key Responsibilities:Customer InteractionRespond promptly and professionally to customer inquiries via various channels.Provide accurate and detailed information about products, services, policies, and procedures.Assist customers in resolving issues with products or...

  • Customer Service Professional

    2 weeks ago

    Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled professional to join our team as a Customer Service Representative. This role involves handling customer calls, resolving queries, processing orders from e-commerce platforms, and providing excellent post-sales support.Key Responsibilities:Handle inbound and outbound customer service...

  • Customer Service Representative

    1 week ago

    Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 7,00,000

    Job Position: Customer Service RepresentativeWe are seeking an experienced and skilled individual to join our customer service team. Your primary goal will be to provide excellent customer satisfaction through effective communication and problem-solving skills.This role involves interacting with customers via phone, email, and social media platforms in a...