Customer Service Professional

2 days ago

Allahabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

Job Title: Customer Service Representative

We are seeking a highly skilled professional to join our team as a Customer Service Representative. This role involves handling customer calls, resolving queries, processing orders from e-commerce platforms, and providing excellent post-sales support.

Key Responsibilities:

  • Handle inbound and outbound customer service calls in a professional and polite manner.
  • Address customer inquiries, complaints, and requests promptly.
  • Process and manage customer orders via e-commerce platforms.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Coordinate with internal teams for order fulfillment.
  • Maintain records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
  • Ensure a high level of customer satisfaction and build long-term relationships.

Required Skills and Qualifications:

  • Minimum 1 year of experience in customer service/call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is a must.
  • Excellent verbal and written communication skills.
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
  • Ability to multitask and handle pressure in a fast-paced environment.

Benefits:

Our company is committed to delivering exceptional customer experiences and building long-term relationships with our customers.

About Us:

Swadeshi-ayurved provides ayurvedic products and services.

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