Customer Service Specialist

12 hours ago


Allahabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Key Customer Support Role

We are seeking a dedicated and detail-oriented individual to join our team as a customer support specialist.

Your primary responsibility will be to ensure a positive experience for our customers from their first interaction to resolution.

Main Responsibilities:

  • Customer Support: Respond promptly and professionally to customer inquiries via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
  • Order Management: Process and manage customer orders on our platform, including handling returns, exchanges, and refunds.
  • Logistics Coordination: Act as the main point of contact for shipping vendors. Work with them to track down and resolve delivery issues efficiently.
  • Problem Resolution: Proactively identify and resolve potential issues before they escalate, ensuring a smooth customer experience.
  • Communication: Maintain clear, concise, and empathetic communication with customers at all times.
  • Documentation: Accurately document all customer interactions and resolutions.

Requirements:

  • A Bachelor's degree in a relevant field
  • Proven experience 1-2 years working in ecommerce operations
  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Ability to work independently and as part of a team
  • Fluent in written and spoken English

About the Role:

This is an exciting opportunity to join our team and contribute to providing exceptional customer service. If you have excellent communication skills and a passion for delivering results, we encourage you to apply.



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