Customer Support Specialist

17 hours ago

Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 63,00,000 - ₹ 83,00,000

About Our Customer Retention Role

We are seeking a proactive customer retention specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders and addressing account issues. You will also track follow-ups, monitor outcomes and generate reports on key metrics such as conversions and account actions.

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on:
  • Number of follow-ups conducted.
  • Conversion rates from trials to purchases.
  • Accounts suspended due to non-response.

Requirements:

  • Advanced knowledge of Microsoft Excel software
  • Basis knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.

Benefits Working with Us

We foster a progressive culture creativity and a flexible work environment using cutting-edge technologies to keep ourselves ahead of the curve. Diversity in all aspects is respected. Integrity experience honesty people humanity and passion for excellence define our global technology leader.

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