Expert Technical Solutions Provider

2 days ago

Tirupati, Andhra Pradesh, India beBeeCustomerCentric Full time ₹ 75,00,000 - ₹ 1,50,00,000
Job Overview

This is a full-time hybrid role for a Professional Services Engineer. The role involves managing network security, cybersecurity, and ensuring the smooth operation of all technical aspects of the software. You will work closely with clients to understand their needs, provide solutions, and ensure satisfaction with our products and services.

Key Responsibilities:

  • Manage and take ownership of customer goals, milestones, initiatives, and issues from beginning to resolution.
  • Implement software in customers' environments.
  • Manage and maintain software in customers' environments.
  • Operate and use software in customers' environments to achieve customers' objectives.
  • Develop, manage, and run custom reports for customers using data from software and integrating it with other data repositories in the customer environment.
  • Integrate software with other applications and processes within customer environments leveraging APIs and automation development.
  • Assist customers by diagnosing problems and providing resolutions for technical and product issues.
  • Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
  • Deliver a positive customer experience according to our standards.
  • Write knowledge base articles where necessary for both customers and internal teams to help diagnose and resolve problems quicker next time.
  • Escalate more complex customer technical issues to product and development teams while maintaining communication with the customer.
  • Advocate for customers, providing feedback into relevant teams within our organization. This includes driving continuous improvements in everything we do to achieve successful and happy customers.
  • Other duties include script writing, bug reporting, testing software, personal activity tracking, CRM updates, and communication updates to management.

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