Technical Operations Lead
18 hours ago
We are seeking a highly skilled Technical Operations Lead to join our team at Black Box. As a Technical Operations Lead, you will be responsible for managing and monitoring applications and tools to ensure the stability and security of our infrastructure.
Key Responsibilities:
- Plan, organize, and manage applications, integration, automation, and overall operations to ensure organization and customer infrastructure stability.
- Develop, implement, and manage all Operations frameworks, processes, policies, and plans across various operations centers and deliver an integrated support platform capable of responding.
Requirements:
- 10-15 years of experience in managing tools and applications, operations, and support for tools.
- Experience with remote monitoring and management (RMM), professional services automation, incident response, backup and recovery, IT service management.
- Strong understanding of monitoring tools like Logic Monitor, SolarWinds or similar.
- Excellent service philosophy and understanding of challenges in providing superior customer experience.
- Superior collaboration and communication skills: team building, conflict resolution, stakeholder management, risk management, product management, negotiation & decision-making.
Salary: $120,000 - $180,000 per year, depending on experience.
Benefits: Comprehensive health insurance, 401(k) matching, paid time off, and more.
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