Technical Operations Specialist

6 hours ago

Delhi, Delhi, India Körber Pharma Full time

About Körber Pharma

Körber Pharma is a leading provider of innovative solutions for the pharmaceutical industry. Our company is dedicated to helping our clients succeed in an ever-changing market.

Job Summary

The Technical Operations Specialist will be responsible for ensuring the smooth operation of systems, infrastructure, and business solutions within our organization. This role requires a strong understanding of various technologies and the ability to troubleshoot complex technical issues.

Key Responsibilities

  • Monitor the health of IT systems and applications, responding to alerts to maintain service availability.
  • Troubleshoot and resolve system, software, network, and infrastructure issues within Service Level Agreements (SLA).
  • Collaborate with development, network, and security teams to identify root causes and implement fixes.
  • Serve as the escalation point for incidents and outages affecting TechOps systems.
  • Investigate recurring operational problems and implement solutions to prevent future occurrences.
  • Log and track incidents, documenting resolutions, and improvements to reduce resolution times.
  • Drive and participate in problem-solving processes and problem management activities.
  • Be the first point of contact for recurring tasks and manage cloud and on-premises infrastructure, including servers, networks, and storage.
  • Ability to automate repetitive tasks to improve operational efficiency using tools and scripting languages (e.g., Bash, Python, PowerShell).
  • Help define automation tasks for infrastructure management, deployments, and monitoring.
  • Setup, maintain, and improve monitoring tools and dashboards for proactive system health checks (e.g., PRTG, Nagios, Prometheus, Grafana).
  • Optimize system performance, identifying areas for improvement in scalability and cost-efficiency.
  • Ensure that systems adhere to security best practices, including patch management, access control, and vulnerability management.
  • Collaborate with the security team to implement compliance policies (e.g., SOC 2, ISO 27001) and respond to security incidents.
  • Own and maintain accurate and detailed documentation of systems, procedures, and incident responses.
  • Own and develop knowledge base articles and operational runbooks for internal use.
  • Collaborate closely with leadership and cross-functional teams (e.g., development, DevOps, product) to support deployments and operational needs. Participate in technical discussions to improve infrastructure design and operations.

Skills & Qualifications

  • Strong understanding of Linux/Unix and Windows system administration.
  • Experience with cloud platforms (AWS, Azure, or Google Cloud) and virtualization technologies (e.g., VMware, KVM).
  • Exceptionally good understanding of networking concepts (TCP/IP, DNS, firewalls, VPN, load balancers).
  • Knowledge of containerization technologies (e.g., Docker, Kubernetes) and orchestration tools.
  • Proficiency in automation and scripting using languages such as Python, Bash, or PowerShell.
  • Experience with CI/CD tools (e.g., Jenkins, GitLab) and version control systems (e.g., Git).
  • Familiarity with monitoring and alerting systems (e.g., Splunk, Prometheus, Grafana, ELK Stack).
  • Excellent communication skills and customer interaction skills.
  • Strong analytical and problem-solving abilities.
  • Self-organized and strong drive for ownership and responsibility.
  • Ability to prioritize tasks and work effectively under pressure in a fast-paced environment.
  • Ability to deescalate in calm fashion and strong focus on customer needs.
  • A team player with a collaborative mindset and eagerness to learn about recent technologies.

Education & Certifications

  • Bachelor's degree in computer science, Information Technology, or equivalent.
  • Certifications such as AWS Certified SysOps Administrator, Red Hat Certified System Administrator (RHCSA), or similar are a plus.
  • Proficient in English verbal and written.

Experience

  • 6-9 years of experience in a technical support, system administration, or operations role.
  • Hands-on experience with cloud infrastructure management and automation tools.

Working Hours

Must be available for on-call rotations and after-hours support when required.

Salary Range

$120,000 - $160,000 per year, depending on experience and qualifications.

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