IT Operations Management Specialist

4 hours ago


Delhi, Delhi, India Capgemini Full time
Job Overview

We are seeking a seasoned IT Operations Management Specialist to join our team at Capgemini. In this role, you will be responsible for delivering high-quality IT services and ensuring the smooth operation of our Salesforce applications.

About the Role

This is a senior-level position that requires strong leadership skills, excellent communication abilities, and a deep understanding of IT service management principles. You will work closely with our clients to understand their needs and deliver tailored solutions that meet their expectations.

Main Responsibilities
  • Manage the day-to-day operations of our Salesforce applications, ensuring high availability and performance.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Lead cross-functional teams to resolve complex technical issues and deliver large-scale projects.
  • Collaborate with stakeholders to define and deliver business requirements.
  • Maintain accurate records and reports to ensure transparency and accountability.
Requirements

To succeed in this role, you must have:

  • A minimum of 5 years of experience in IT operations management or a related field.
  • Strong knowledge of IT service management principles and practices (ITIL).
  • Excellent leadership, communication, and problem-solving skills.
  • Experience working with Salesforce applications and integration tools.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer

As an IT Operations Management Specialist at Capgemini, you can expect:

  • A competitive salary of $120,000 - $150,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development through training and mentorship programs.
  • A collaborative and dynamic work environment with a diverse team of experts.


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