IT Operations Management Specialist
4 hours ago
We are seeking a seasoned IT Operations Management Specialist to join our team at Capgemini. In this role, you will be responsible for delivering high-quality IT services and ensuring the smooth operation of our Salesforce applications.
About the RoleThis is a senior-level position that requires strong leadership skills, excellent communication abilities, and a deep understanding of IT service management principles. You will work closely with our clients to understand their needs and deliver tailored solutions that meet their expectations.
Main Responsibilities- Manage the day-to-day operations of our Salesforce applications, ensuring high availability and performance.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Lead cross-functional teams to resolve complex technical issues and deliver large-scale projects.
- Collaborate with stakeholders to define and deliver business requirements.
- Maintain accurate records and reports to ensure transparency and accountability.
To succeed in this role, you must have:
- A minimum of 5 years of experience in IT operations management or a related field.
- Strong knowledge of IT service management principles and practices (ITIL).
- Excellent leadership, communication, and problem-solving skills.
- Experience working with Salesforce applications and integration tools.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
As an IT Operations Management Specialist at Capgemini, you can expect:
- A competitive salary of $120,000 - $150,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development through training and mentorship programs.
- A collaborative and dynamic work environment with a diverse team of experts.
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