Experienced Technical Operations Specialist
8 hours ago
We are seeking an experienced Technical Operations Specialist to join our team at blackNgreen.
As a key member of our Technical Operations department, you will be responsible for ensuring the smooth operation and maintenance of our technical systems and infrastructure.
The successful candidate will have a strong understanding of Telecom, VAS, SIP/SS7/IN protocols, IVR, OBD, SMS Call Flows, with 1-3 years of experience in Technical Operations.
A good knowledge of Linux and Windows servers is essential, as well as experience working with databases like MySQL. Strong debugging skills and proficiency in Microsoft Office Suite, especially PowerPoint for presentations and Excel for data management, are also required.
Familiarity with ticketing tools like JIRA and excellent communication skills are necessary to effectively convey technical concepts to both technical and non-technical stakeholders. Experience working with cross-functional teams like Engineering, Product, Account Management is also desirable.
We offer a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for growth and development.
The role involves:
- Application Troubleshooting and Debugging: Diagnose and troubleshoot application-related issues, including detailed log analysis and debugging across system, DB, and application logs on both Linux and Windows servers.
- Ensure resolution of technical issues within defined SLA parameters.
- System Monitoring and Uptime Maintenance: Maintain 99.999% service uptime, minimizing downtime through continuous system, network, and application performance monitoring. Analyze system performance and implement optimizations.
- Configuration and Deployment: Oversee configuration and deployment of new services, including patch updates and service migrations to ensure operational stability. Apply best practices for system configurations and version control.
- Documentation and Reporting: Maintain comprehensive documentation of system configurations, processes, and troubleshooting steps. Generate regular reports on system performance, uptime, and service status.
- Revenue Assurance and Data Analysis: Support revenue assurance through data monitoring and analysis, ensuring accuracy in reporting and data integrity. Collaborate closely with the Account Management team to meet revenue KPIs and support client requirements.
- Stakeholders Management: External Stakeholder Management: Maintain client relationships through consistent communication and by addressing queries or concerns effectively. Internal Cross-Functional Communication (Product, Engineering, Account Management, IT and System Operations) to manage end-to-end product cycle.
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