Technical Network Operations Specialist

20 hours ago


Delhi, Delhi, India Tata Consultancy Services Full time
Job Overview

Tata Consultancy Services is a leading IT services company seeking a Technical Network Operations Specialist to join our team. This role involves providing 24x7 network support globally and working with a team of experts to troubleshoot and close technical issues.

Key Responsibilities
  • Provide technical guidance to the team to troubleshoot and resolve network-related issues.
  • Monitor and manage Service Level Agreements (SLAs) to ensure timely resolution of issues.
  • Participate in major incident management discussions and provide support and guidance to resolve critical issues.
  • Prepare root cause analysis plans with the team to identify and address underlying issues.
  • Contribute to Service Improvement Plans (SIPs) and motivate the team to implement changes.
Requirements
  • 5 years of hands-on experience in supporting Aruba wireless controllers, access points, load balancers, and SDWAN.
  • Experience with routing protocols such as EIGRP, OSPF, BGP, MPLS, IPv4, and IPv6.
  • Confidence in working on live customer production networks.
  • Strong understanding of networking concepts and technologies.
Skills and Qualifications
  • Bachelor's degree in Computer Science or related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and meet deadlines.
Salary Range

$120,000 - $180,000 per year, depending on location and experience.



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